📦 About Orders and Shipping
What types of products do you offer?
I offer illustrations, books, original prints, and other creative products. Some items are unique pieces, while others are made to order.
Where do you ship to?
I ship within Spain and internationally. Shipping costs and delivery times vary depending on the destination and shipping method.
Can I choose standard (non-tracked) shipping?
Yes, but please note that standard shipping does not include tracking or insurance. In case of loss or damage, I cannot be held responsible. For valuable items, it is recommended to choose tracked or insured shipping.
Do you offer digital products?
Yes. In such cases, you will receive a download link after payment.
Can I return an order?
You have 14 calendar days from receipt to exercise your right of withdrawal, except for digital or personalised products. For more details, please refer to the Terms of Sale.
🎨 About Custom Commissions
Do you accept private or commercial commissions?
Yes. You can contact me through the commissions form or email me with the type of work you need, and I will respond with a quote and terms.
Do you accept unpaid collaborations?
No. All commissions require fair compensation for the time and work involved.
Do you have experience with licensing or editorial work?
Yes, I have collaborated with various companies and am open to editorial or commercial proposals.
💬 About Content and Community
Can I ask you what materials you use for painting or drawing?
Please leave such questions in the comments section of the relevant blog post. This way, I can respond there, and others can benefit from the answer as well.
Where can I see your materials or techniques?
Many of my techniques, tools, and processes are explained in my blog or newsletter. I encourage you to explore them there!
🤝 About Collaborations and Press
Would you like to try my product or write a review?
I am open to proposals from brands related to art, stationery, or creativity. Please contact me through the contact form or via email.
🔗 About Linking and Using My Name
Can I link to your website or blog?
Of course! You can use text such as “Mónica N. Galván” or “MonicaNG” (with that capitalisation, please). If you use buttons or banners, please upload them to your own server instead of linking directly to mine.
📬 About the Newsletter
What data is collected if I subscribe to your newsletter?
When you subscribe to the newsletter, your name (optional) and email address are collected and processed by Substack, the external platform I use to manage subscriptions and send emails. This data is not stored on my website. You can unsubscribe at any time using the link included in each newsletter.